Frequently Asked Questions
What is Letters from Nonni™?
Letters from Nonni™ is a monthly subscription that delivers personalized letters from Nonni, a warm-hearted Italian grandmother who shares stories, nature discoveries, thoughtful reflections, recipes, activities, jokes, and little surprises that inspire curiosity, kindness, and a love of the natural world.
Who are the letters for?
Letters from Nonni™ is designed for children ages 4-6, although many younger and older children enjoy them, as well. Children enjoy stories and like receiving something special in the mail.
What comes in each letter?
Every monthly envelope includes a personalized letter from Nonni - a real grandma - and may also feature a simple recipe, a nature-inspired activity, a funny joke or anecdote, thoughtful reflections, and other surprises that make each delivery unique. Each month is different!
Are the letters personalized?
Every letter is addressed to the child by name, making each delivery feel personal and special. Please note: If there is more than one child in a family that you wish to gift to, Nonni will address the children invdividually. While they receive the same letter, each child will receive different surprises in their envelopes.
Can children write back to Nonni?
Oh, what a happy mailbox that would be!! Of course children may write back to Nonni. Unlike Santa Claus, though, Nonni doesn't have a team of elves to help answer all those letters. But, she would love to hear from your child!
Do you send letters anywhere?
At this time, Letters from Nonni™ is only available within the continental United States.
Who can purchase a subscription?
Any adult age 18 or older may purchase a Letters from Nonni™ subscription for a child, provided they have permission from the child's parent or legal guardian to provide the child's information and enroll the child in the service.
Many parents, grandparents, relatives, and family friends choose to give Letters from Nonni™ as a birthday, Christmas, or "just because" gift. It's a thoughtful way to encourage a child's imagination, curiosity, and love of reading.
Can the subscription be cancelled at any time?
Yes! You may cancel your subscription at any time. Your subscription will remain active through the end of your current billing period.
Please review our Cancellations and Refund Policy for full details.
What if the letter doesn't arrive?
If a letter is missing, damaged, or appears not to have been delivered, please contact us by email. We will make every reasonable effort to resolve the issue and, when appropriate, provide a replacement.
Please see our Terms and Conditions for additional details.
What is the Nature Club?
Nonni's Nature Club is the membership program for children who receive Letters from Nonni™.
Each month, members receive a personalized letter from Nonni filled with stories, seasonal adventures, fun facts, activities, and surprises.
The subscription is purchased and managed by the Adult Account Holder, but membership belongs to the child.
How do I purchase a subscription?
Joining Letters from Nonni™ is easy!
Step 1: Visit our Membership Plans page and choose the membership that's right for your family.
Step 2: On the Membership Plans page, click Enroll Your Child and complete the Enrollment Form.
Step 3: Finally, click the Subscribe tab to complete your purchase and activate your child's membership.
Once your child's membership is complete, we'll begin preparing their personalized Welcome Letter and first monthly mailing.